Returns & refunds

Last updated: 28 September 2026

Return eligibility is shown on the product page and at checkout. Policies can vary by seller and category, subject to applicable consumer law. The policy displayed for your order controls the available return or replacement options.

Requesting a return

Open a support request from your order as soon as you identify a problem and include the reason, condition and any requested evidence. We may ask for photographs or inspection information for damaged, incorrect or counterfeit goods.

Review and pickup

Rapid Shopper or the seller will review the request and communicate whether it is approved. Where pickup is available, keep the item packed with included accessories and packaging. A pickup or inspection does not guarantee approval.

Refund timing

After an approved return is received or otherwise resolved, the refund is initiated to the original payment method where possible. Provider and banking timelines can vary. COD refunds may require a verified bank account or another supported method.

Excluded items

Some products may be non-returnable for hygiene, safety, customisation or regulatory reasons unless they arrive damaged, defective or materially different from the listing.

Contact

Need help? Contact [email protected] with your order number.